Fair Practice Policy

This policy reflects how Enfactum Pte Ltd treats the vendors, freelancers, media owners, technology partners and subcontractors we work with in Singapore.

We pay vendors and partners in line with agreed payment terms and do not use delayed payment as a means of extracting better pricing or leverage. Before work begins, we agree on scope, deliverables, timelines and pricing in writing, so partners are not asked to deliver undefined or unpaid extra work. We negotiate rates and terms in good faith and do not use our size or client relationships to pressure smaller vendors and freelancers into unsustainable pricing. Where a partner's work does not meet expectations, we communicate this directly and specifically, rather than through silent non renewal or unexplained delays in payment or approval. Concepts, pitches or creative work shared by prospective partners during a pitch process are not used without engagement or compensation. We respect that our vendors and partners work with other clients, including at times our competitors, and do not impose unreasonable exclusivity without fair commercial terms, and just as we expect vendors to protect our and our clients' information, we protect vendor pricing, methods and proprietary information shared with us in the course of an engagement.

This policy works alongside our Vendor and Partner Code of Conduct, which sets out the standards we expect vendors and partners to meet in return. Questions or concerns can be raised with your Enfactum point of contact or at info@enfactum.com.